VXDIAG VCX SE WiFi OK USB Connection No Device Solution

Problem:

I had a problem with the vxdiag vcx se pro interface. It is working fine when connects with WiFi, but when connect via USB, device is not detected. Any solution?

Vxdiag Vcx Se Usb No Device 1

Solution:

We found the problem was the Realtek USB controller.

Open Network connection on control panel, find Ethernet (Realtek USB FE Family Controller) network status.

Vxdiag Vcx Se No Device 1

If Realtek USB FE Family Controller is not installed, download the drivers from Realtek and it worked.

Vxdiag Vcx Se No Device 2