VXDIAG Honda HDS No Communication with 02-04 CRV?

Problem:
One of our customers got the vxdiag vcx se doip interface with Honda HDS license.
He tried to connect to a Honda CR-V 2002, car has OBD II port, HDS cannot communicate with the vehicle.
Also tried it on another 2004 he cannt do most things either access denied or restricted on hds software.
Vxdiag Honda 2002 Crv No Communication
Solution:
VXDIAG Honda only does 2005 onwards Honda models. It cannot do older Honda pre-2005.
Same as some J2534 devices.
www.vxdiagshop.com