Fixed! New VXDIAG C6 “Xentry Diagnosis software not installed” problem

November 12, 2020 VXDIAGSHOP Technical Support, VXDIAG Multi Tool 0

This article is available with how to solve the new VXDIAG C6 Benz Star C6 Diagnostic Tool  “Xentry Diagnosis software not installed” problem.

A question from a VXDIAG BENZ C6 user:

Recently, I bought a new VXDIAG C6 online, however, I was not able to work Xentry. Although I have mounted the drivers and VX manager and the device has been updated – foto, yet I was not capable of pairing VCI from xentry through ConfigAssist – foto and I was not able to mount the BENZ C6 application – foto. I own Xentry version 12/2017.
I have a question: does Vxdiag run on Xentry or Xentry passthru?
Fixed New Vxdiag C6 Xentry Diagnosis Software Not Installed Problem 01 Fix New Vxdiag C6 Xentry Diagnosis Software Not Installed Problem 02 Fix New Vxdiag C6 Xentry Diagnosis Software Not Installed Problem 03 Fix New Vxdiag C6 Xentry Diagnosis Software Not Installed Problem 04 Fix New Vxdiag C6 Xentry Diagnosis Software Not Installed Problem 05

 

VXDIAGSHOP engineer replied:

For your problem, it is suggested that you take the following steps:

  1. Ensure that the VCI unit power is on
    Red Power LED on – WiFi Blue LED on – Flashing Vehicle symbol
    3. If the above is yes, then please do the next step.
    4. Go to Window OS >> Control Panel>>Programs and Features
    5. Provided that you have mounted the VX Manager version 1.4.2.0927 and unload the newer version if you own over 1 VX Manager. But if you only possess 1 version of VX Manager, then you can go on the next step.
    7. Look for the vxdiag.rar file, work it from winrar and act according to the prompts.
  2. Reboot windows

Hopefully, this post can help you.