Problem:
It’s a Renault ZOE 50 limited 2021. VXDIAG VCX SE Renault and CLIP V237 software reads the VIN and scans the modules. But when it comes to diagnosis, it asks for the TOKEN.
He would not diagnose and delete errors in other modules.
Solution:
The Renault ZOE introduced after 2020, including the 2021 model year, utilizes the Alliance Diagnosis Tool (ADT) software for diagnostics and maintenance.
ZOE models introduced after 2020 are equipped with a secure gateway, requiring specialized tools and procedures for diagnosis. The ADT software, along with a Renault E token, is necessary to unlock this gateway for diagnostic purposes.
Even Autel cannot diagnose these models without SGW gateway bypass.
Trafic 3 Phase 2 is diagnosed under ADT. This vehicle will have a secure gateway so will need to be unlocked, you may need ADT and the Renault E token to diagnose.