Common problems like:
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The system failing to recognize older software versions.
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Connection errors with the diagnostic dashboard.
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Software freezes (“hanging”) and unresponsive behavior.
This guide provides a walkthrough to avoid common mistakes and ensure a smooth driver update.
Step-by-Step Update Process
1. Download the Latest VX Manager (skip this step if you already did)
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The current VX Manager version 1.8.9 must be installed (replacing older versions like 1.86/1.84).
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Visit the VXDIAG.net website and download the vx manager 1.8.9
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Download the update file (~70 MB).
Important:
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Do not delete the old vx manager before installing the new one.
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Ensure no diagnostic sessions are running during the update.
2. Install the VX Manager
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Run the downloaded installer.
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Wait for the files to unpack and install.
Why This Matters:
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Skipping this step may cause the system to fail detecting the VCX SE device or freeze during connection.
3. Update the VCX SE Drivers
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After installing the new vx manager, check the driver version in the software.
- Once the new VX Manager is installed, check the dashboard to confirm that the driver version has updated (e.g., from 1.84 to 1.86 or 1.8.9, depending on the release).
- If the dashboard shows an exclamation point or the device fails to connect, this indicates an issue with the update. In such cases:
- Uninstall the driver completely.
- Reinstall the new driver from the VX Manager.
- Ensure that the driver supports the specific Xentry version you’re using. For example:
- For older versions like 2020/12, select the corresponding tab in the VX Manager to ensure compatibility.
- For newer versions like 2021/12, the driver should automatically connect and configure itself.
Critical Note:
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If errors occur, first uninstall the old driver before reinstalling the new one.
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Do not interrupt the update—wait until the process completes (may take a few minutes).
4. Verify the Update
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Once updated, the system should:
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Show no exclamation marks (indicating successful driver installation).
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Support newer vehicle modules (including some 2003+ Mercedes models like the W220).
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Read all control units without freezing.
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5. Update Your Firmware
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Update your VCX firmware first.
6. Update Your License
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Update your license to ensure full functionality.
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Check the license status in the software settings.
- Follow the Update Sequence: Always close the old VX Manager before installing the new version, and update the license after installing the new driver.
- Be Patient: Allow the device to complete the update process without interruption. Prematurely disconnecting or closing the program can cause errors.
- Check Compatibility: Ensure that the driver version supports the Xentry versions installed on your computer (e.g., 2020/12 or 2021/12).
- Uninstall and Reinstall if Necessary: If you encounter glitches or connectivity issues, uninstall the driver and reinstall it from the VX Manager.
- Regularly Update the License: An outdated license can prevent the device from functioning correctly, so always verify that it’s up to date.
- Device Not Connecting: Verify that the driver, firmware and license are updated. If the issue persists, uninstall and reinstall the driver.
- Exclamation Point on Dashboard: This indicates a driver mismatch. Reinstall the correct.
System: latest driver and check the license again.
- Dashboard Freezing or Hanging: Ensure the VX Manager is closed before installing the new version, and do not interrupt the update process.
- Older Versions Not Recognized: Select the appropriate Xentry version in the VX Manager tab to ensure compatibility.