VXDIAG Nissan Shows Car Voltage but Not Display VCI or Vehicle Info?

Problem:

Set up Consult 3 v240.10 software and vx manager for the VXDIAG VCX SE NISSAN device.  The device is not connecting to the software or vehicle properly. VCI is not detected. The attached screenshot shows that Consult 3 displays the connected vehicle voltage, but no vehicle information. Any solution?

Solution: 

The user did not select Nissan VCI device. So the device is not recognized by the software.

Press Select VI/MI

Press VCI

Select VCX VCI

Choose device 88888888 and press Connect

Now VXDIAG VCI is detected by Consult3 plus software.